:root {
  --fundo: #f4f6f9; --cartao: #fff; --borda: #e2e7ee; --texto: #17202b; --suave: #5b6878;
  --verde: #0f9d74; --verde-claro: #e3f6ef; --azul: #1c6fd1; --azul-claro: #e6f0fc;
  --ambar: #b26b00; --ambar-claro: #fff3dc; --vermelho: #c92a2a; --vermelho-claro: #fdeaea;
  --balao-eu: #d9fdd3; --balao-ele: #fff; --chat: #efeae2;
  --raio: 12px; font-family: Inter, system-ui, -apple-system, "Segoe UI", sans-serif;
}
* { box-sizing: border-box; }
body { margin: 0; background: var(--fundo); color: var(--texto); font-size: 15px; line-height: 1.45; }
button, input, select, textarea { font: inherit; color: inherit; }
h1 { font-size: 22px; margin: 0; }
h2 { font-size: 17px; margin: 0 0 10px; }
h3 { font-size: 15px; margin: 0 0 6px; }
p { margin: 0 0 8px; }
.faixa-demo { background: #17202b; color: #fff; text-align: center; font-size: 13px; padding: 6px 10px; }

.casca { display: flex; min-height: 100vh; }
.menu { width: 220px; flex: none; background: #17202b; color: #cfd8e3; display: flex; flex-direction: column; padding: 16px 10px; gap: 4px; }
.marca { display: flex; align-items: center; gap: 10px; color: #fff; font-weight: 700; font-size: 18px; padding: 4px 8px 16px; }
.menu button { display: flex; align-items: center; gap: 12px; background: none; border: 0; border-radius: 10px; padding: 11px 12px; text-align: left; cursor: pointer; color: inherit; min-height: 44px; }
.menu button:hover { background: #243041; }
.menu button.ativo { background: #243b55; color: #fff; }
.quem { margin-top: auto; font-size: 13px; padding: 10px 8px 0; border-top: 1px solid #2c394a; }
.quem a { color: #9cc8ff; }
.ic { width: 20px; height: 20px; display: inline-flex; flex: none; }
.ic svg { width: 20px; height: 20px; }

main { flex: 1; min-width: 0; padding: 22px; outline: none; }
.topo { display: flex; align-items: center; justify-content: space-between; gap: 12px; flex-wrap: wrap; margin-bottom: 16px; }
.topo p { color: var(--suave); margin: 4px 0 0; }
.cartao { background: var(--cartao); border: 1px solid var(--borda); border-radius: var(--raio); padding: 16px; }
.grade { display: grid; gap: 14px; grid-template-columns: repeat(auto-fill, minmax(260px, 1fr)); }
.botao { display: inline-flex; align-items: center; justify-content: center; gap: 8px; min-height: 42px; padding: 0 16px; border-radius: 10px; border: 1px solid var(--verde); background: var(--verde); color: #fff; font-weight: 600; cursor: pointer; text-decoration: none; }
.botao:hover { filter: brightness(0.95); }
.botao.secundario { background: #fff; color: var(--texto); border-color: var(--borda); }
.botao.pequeno { min-height: 34px; padding: 0 12px; font-size: 14px; }
.botao:disabled { opacity: 0.5; cursor: not-allowed; }
label { display: block; font-weight: 600; font-size: 14px; margin: 12px 0 4px; }
input[type=text], input[type=number], select, textarea { width: 100%; border: 1px solid #c9d2dd; border-radius: 10px; padding: 9px 11px; background: #fff; min-height: 42px; }
textarea { min-height: 110px; resize: vertical; }
.ajuda { color: var(--suave); font-size: 13px; margin-top: 4px; }
button.selo { border: 1px solid transparent; cursor: pointer; min-height: 30px; }
.selo { display: inline-flex; align-items: center; gap: 6px; font-size: 12px; font-weight: 600; padding: 3px 9px; border-radius: 999px; background: #eef1f5; color: #344050; white-space: nowrap; }
.selo.verde { background: var(--verde-claro); color: #0a6b4f; }
.selo.azul { background: var(--azul-claro); color: #13529b; }
.selo.ambar { background: var(--ambar-claro); color: #8a5300; }
.selo.vermelho { background: var(--vermelho-claro); color: #a61e1e; }
.erros { background: var(--vermelho-claro); color: #8f1b1b; border-radius: 10px; padding: 10px 14px; margin: 12px 0; }
.erros ul { margin: 0; padding-left: 18px; }
.vazio { color: var(--suave); text-align: center; padding: 30px 10px; }
.linha { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.entre { justify-content: space-between; }
.suave { color: var(--suave); }
.aviso { position: fixed; left: 50%; bottom: 20px; transform: translateX(-50%); background: #17202b; color: #fff; padding: 10px 16px; border-radius: 10px; font-size: 14px; opacity: 0; pointer-events: none; transition: opacity .2s; max-width: 90vw; }
.aviso.ver { opacity: 1; }

/* Atendimento */
.inbox { display: grid; grid-template-columns: 300px minmax(0, 1fr) 260px; height: calc(100vh - 150px); min-height: 520px; background: #fff; border: 1px solid var(--borda); border-radius: var(--raio); overflow: hidden; }
.lista-conv { border-right: 1px solid var(--borda); overflow-y: auto; }
.filtros { display: flex; gap: 6px; padding: 10px; border-bottom: 1px solid var(--borda); flex-wrap: wrap; }
.filtros button { border: 1px solid var(--borda); background: #fff; border-radius: 999px; padding: 4px 11px; font-size: 13px; cursor: pointer; min-height: 32px; }
.filtros button.ativo { background: var(--texto); color: #fff; border-color: var(--texto); }
.conv { display: flex; gap: 10px; padding: 12px; border: 0; border-bottom: 1px solid #f0f2f5; width: 100%; text-align: left; background: #fff; cursor: pointer; }
.conv:hover { background: #f7f9fb; }
.conv.ativa { background: var(--azul-claro); }
.avatar { width: 40px; height: 40px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; font-weight: 700; color: #fff; flex: none; }
.conv .meio { min-width: 0; flex: 1; }
.conv .nome { font-weight: 600; display: flex; justify-content: space-between; gap: 6px; }
.conv .ultima { color: var(--suave); font-size: 13px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.conv .hora { font-size: 12px; color: var(--suave); font-weight: 400; }
.naolidas { background: var(--verde); color: #fff; font-size: 11px; border-radius: 999px; padding: 1px 7px; font-weight: 700; }
.chat { display: flex; flex-direction: column; min-width: 0; background: var(--chat); }
.chat-topo { background: #fff; padding: 10px 14px; display: flex; align-items: center; gap: 10px; border-bottom: 1px solid var(--borda); flex-wrap: wrap; }
.chat-topo .nome { font-weight: 600; }
.voltar { display: none; }
.msgs { flex: 1; overflow-y: auto; padding: 16px; display: flex; flex-direction: column; gap: 6px; }
.msg { max-width: 75%; padding: 7px 10px 5px; border-radius: 10px; background: var(--balao-ele); box-shadow: 0 1px 0 rgba(0,0,0,.06); white-space: pre-wrap; word-wrap: break-word; font-size: 14.5px; }
.msg.eu { align-self: flex-end; background: var(--balao-eu); }
.msg.bot { align-self: flex-end; background: #e7f0ff; }
.msg .meta { display: block; text-align: right; font-size: 11px; color: #667085; margin-top: 2px; }
.msg.sistema { align-self: center; background: #fff8e1; color: #6b4e00; font-size: 12.5px; max-width: 90%; text-align: center; }
.msg .botoes-msg { display: flex; flex-direction: column; gap: 4px; margin-top: 6px; }
.msg .botoes-msg span { display: block; text-align: center; color: var(--azul); border-top: 1px solid #e5e7eb; padding-top: 5px; font-weight: 600; }
.compor { background: #f0f2f5; padding: 10px; display: flex; flex-direction: column; gap: 8px; }
.compor .linha { flex-wrap: nowrap; }
.compor textarea { min-height: 44px; height: 44px; resize: none; }
.rapidas { display: flex; gap: 6px; overflow-x: auto; }
.rapidas button { flex: none; border: 1px solid var(--borda); background: #fff; border-radius: 999px; padding: 4px 10px; font-size: 13px; cursor: pointer; }
.janela { font-size: 12.5px; padding: 6px 10px; border-radius: 8px; }
.janela.aberta { background: var(--verde-claro); color: #0a6b4f; }
.janela.fechada { background: var(--ambar-claro); color: #7a4a00; }
.ficha { border-left: 1px solid var(--borda); padding: 14px; overflow-y: auto; }
.ficha dl { margin: 0; }
.ficha dt { font-size: 12px; color: var(--suave); margin-top: 10px; }
.ficha dd { margin: 2px 0 0; }
.etiquetas { display: flex; gap: 6px; flex-wrap: wrap; }

/* Funil */
.kanban { display: grid; grid-auto-flow: column; grid-auto-columns: minmax(240px, 1fr); gap: 12px; overflow-x: auto; padding-bottom: 8px; }
.coluna { background: #eaeef3; border-radius: var(--raio); padding: 10px; min-height: 300px; }
.coluna.sobre { outline: 2px dashed var(--azul); }
.coluna h2 { display: flex; justify-content: space-between; font-size: 14px; }
.card-lead { background: #fff; border: 1px solid var(--borda); border-radius: 10px; padding: 10px; margin-bottom: 8px; cursor: grab; }
.card-lead .valor { font-weight: 700; }
.card-lead .mover { display: flex; gap: 6px; margin-top: 8px; }
.card-lead .mover button { border: 1px solid var(--borda); background: #fff; border-radius: 8px; min-height: 32px; min-width: 36px; cursor: pointer; }

/* Campanhas */
.barra { height: 8px; background: #e9edf2; border-radius: 99px; overflow: hidden; }
.barra > span { display: block; height: 100%; background: var(--verde); width: 0; transition: width .4s; }
.numeros { display: grid; grid-template-columns: repeat(auto-fit, minmax(72px, 1fr)); gap: 8px; margin-top: 10px; }
.numeros div { background: #f5f7fa; border-radius: 10px; padding: 8px; text-align: center; }
.numeros strong { display: block; font-size: 20px; }
.numeros span { font-size: 11px; color: var(--suave); overflow-wrap: anywhere; }
.form-dupla { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 16px; align-items: start; }

/* Templates */
.previa { background: var(--chat); border-radius: var(--raio); padding: 16px; min-height: 200px; }
.previa .msg { max-width: 100%; }
.previa .cab { font-weight: 700; }
.previa .rod { color: #667085; font-size: 12.5px; margin-top: 4px; }
.abas { display: flex; gap: 6px; margin-bottom: 14px; flex-wrap: wrap; }
.abas button { border: 1px solid var(--borda); background: #fff; border-radius: 10px; padding: 8px 14px; cursor: pointer; min-height: 40px; }
.abas button.ativo { background: var(--texto); color: #fff; border-color: var(--texto); }
table { width: 100%; border-collapse: collapse; }
th, td { text-align: left; padding: 10px; border-bottom: 1px solid var(--borda); vertical-align: top; }
th { font-size: 12px; color: var(--suave); text-transform: uppercase; letter-spacing: .04em; }
.tabela { overflow-x: auto; }

/* Automações */
.passos { display: flex; flex-direction: column; gap: 0; }
.passo { background: #fff; border: 1px solid var(--borda); border-radius: 10px; padding: 12px; position: relative; }
.passo + .passo { margin-top: 22px; }
.passo + .passo::before { content: ""; position: absolute; top: -23px; left: 28px; width: 2px; height: 22px; background: #b8c3d1; }
.passo .tipo { font-size: 12px; font-weight: 700; text-transform: uppercase; letter-spacing: .05em; }
.passo.gatilho { border-color: var(--azul); background: var(--azul-claro); }
.passo .acoes { position: absolute; top: 8px; right: 8px; display: flex; gap: 4px; }
.passo .acoes button { border: 0; background: none; cursor: pointer; min-width: 32px; min-height: 32px; border-radius: 6px; color: var(--suave); }
.passo .acoes button:hover { background: #eef1f5; }
.add-passo { display: flex; gap: 6px; flex-wrap: wrap; margin-top: 16px; }
.simulador { background: var(--chat); border-radius: var(--raio); display: flex; flex-direction: column; height: 520px; overflow: hidden; }
.simulador .msgs { padding: 12px; }
.simulador .opcoes { display: flex; gap: 6px; flex-wrap: wrap; padding: 0 12px 8px; }
.simulador .opcoes button { border: 1px solid var(--azul); color: var(--azul); background: #fff; border-radius: 999px; padding: 5px 12px; cursor: pointer; }

/* Entrar */
body.entrar { display: flex; align-items: center; justify-content: center; min-height: 100vh; padding: 20px; }
.entrar-caixa { background: #fff; border: 1px solid var(--borda); border-radius: 16px; padding: 32px; max-width: 400px; width: 100%; display: flex; flex-direction: column; gap: 10px; text-align: center; align-items: center; }
.entrar-caixa .botao { width: 100%; }
.nota { font-size: 13px; color: var(--suave); }

@media (max-width: 1100px) {
  .inbox { grid-template-columns: 280px minmax(0, 1fr); }
  .ficha { display: none; }
  .form-dupla { grid-template-columns: 1fr; }
}
@media (max-width: 760px) {
  .casca { flex-direction: column; }
  .menu { width: 100%; flex-direction: row; position: fixed; bottom: 0; left: 0; right: 0; z-index: 5; padding: 4px; gap: 2px; justify-content: space-around; }
  .menu .marca, .menu .quem { display: none; }
  .menu button { flex-direction: column; gap: 2px; font-size: 11px; padding: 6px 4px; flex: 1; align-items: center; text-align: center; }
  main { padding: 14px 12px 84px; }
  .inbox { grid-template-columns: 1fr; height: calc(100vh - 150px); }
  .inbox.com-chat .lista-conv { display: none; }
  .inbox:not(.com-chat) .chat { display: none; }
  .voltar { display: inline-flex; }
  .msg { max-width: 88%; }
}
@media (prefers-reduced-motion: reduce) { * { transition: none !important; } }
.passo textarea { min-height: 60px; }